Reactivation
Reactivate your customers before it's too late
Detect disengagement signals and launch automatic win-back campaigns. Every reactivated customer is preserved revenue.
The challenge
How to keep your customers
Retention costs 5x less than silent churn.
- 01
Silent churn
Your customers leave silently. By the time you notice, the window to retain them has closed.
- 02
Avoidable lost revenue
Acquiring a new customer costs 5x more than retaining one. Each churned customer is a net loss.
- 03
Engagement in the dark
Disengaging customers fly under the radar. Alerts and preventive actions are missing.
- 04
Reactivation emails ignored
Your 'We miss you' campaigns flop. Generic messages, bad timing, little value.
The answer
Reactivation that saves MRR
Detect and recover your customers before they leave.
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Inactivity detection
Automatic alerts when a customer has been inactive for X days. Proactive intervention.
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Risk segmentation
Churn risk score based on usage, support tickets, renewal date.
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Personalized offers
Offer appropriate incentives: discount, free month, session with a CSM.
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Retention analytics
Measure reactivation rate, LTV of recovered customers, ROI of each campaign.
How it works
From setup to first replies, in four steps.
Ten minutes of setup. Then it runs every weekday, on its own.
- 01
Connect your mailboxes
Gmail, Outlook or any SMTP/IMAP. A live check before the account is saved, warmup starts the same day.
- 02
Import your contacts
Drop a CSV. Columns map themselves, duplicates and blocklisted addresses are dropped.
- 03
Build the sequence
Email steps, waits and conditions. Start from one of the templates below.
- 04
Replies land, sorted
Every answer comes back to one inbox, filed by intent. Interested goes to you.
Sequences
Automated win-back campaigns
Sequences that recover your dormant customers.
Win-back campaign for inactive users
Re-engage users inactive for 30 days
- 5 steps
- 3 emails
- D+14 span
Pre-renewal churn prevention
Engage customers 60 days before renewal
- 5 steps
- 4 emails
- D-7 span
Inside Beeving
What you will look at every morning.
Open, click and reply rates per campaign, replies filed by intent, and what each mailbox sent today.
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Campaign summary
Sent, opened, clicked, replied. One line per campaign, live.
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Replies by intent
Interested, not now, out of office, unsubscribe. Filed on arrival.
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Sender rotation
What each mailbox sent today, against its own limit.
Playbook
How teams win customers back on Beeving
A churned customer already knows you. The sequence is shorter, the offer is concrete, and the exit is clean.
- 01
Build the inactive segment once
No login for 30 days, no order for 90: the segment refreshes itself and the sequence picks up whoever qualifies.
Contacts · Segments - 02
Two emails, one clear offer, then stop
A check-in, then the offer. Silent contacts leave the sequence; anyone who replies is filed and handed over.
Campaigns · Sequence builder - 03
Let unsubscribes out for good
A “remove me” reply blocklists the address across every campaign, automatically. Your reputation stays clean for the next one.
Inbox · Blocklist
Go further
Reactivation by sector
Win-back strategies tailored to your business
FAQ
Customer Reactivation FAQ
Questions about win-back campaigns
How does Beeving detect at-risk customers?
Through engagement analysis: login frequency, features used, open support tickets. You define alert thresholds: for example, 'no login for 14 days' or '50% usage drop'.
Can we automate retention offers?
Yes, include dynamic promo codes in your emails. You can condition the offer based on customer value: -20% for small accounts, CSM call for large ones.
How to measure win-back campaign success?
Beeving tracks reactivation rate (% of customers who reconnect), saved revenue (MRR of recovered customers), and ROI (compared to cost of acquiring new customers).
Can we integrate product usage data?
Yes, via Segment, Mixpanel, or our API. Product events feed the risk scoring and trigger reactivation sequences.
The whole platform
One dashboard for all of it
Campaigns, senders, replies and contacts on one screen. This is the real interface, exactly as you will use it.
Free plan · Email-only sign-up